Our refund policy has been devised to define the situations under which Mydaddyonline Pvt ltd will provide a refund, the procedure for claiming a refund and the responsibility of Mydaddyonline Pvt Ltd in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.

Coverage & Scope

  • Our refund policy covers the refunds by Mydaddyonline Pvt Ltd and/or a website owned and managed by Mydaddyonline Pvt Ltd
  • This policy does not have any application for companies which are not owned or controlled by Mydaddyonline Pvt Ltd or for persons not employed or managed by Mydaddyonline Pvt Ltd. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which Mydaddyonline’s website link.

Filing a Complaint

  • At Mydaddyonline Pvt Ltd we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at contact@mydaddyonline.com for a final dialogue prior to requesting a refund.
  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund

At Mydaddyonline Pvt Ltd every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Website & Mobile Apps Development

  • Full Refund: In cases where the project has not been started or if the initial design style has not been approved.
  • No refunds: If the project has been completed and uploaded on the server.

Logo design / brochure design / Graphics design

  • Full refund: In cases where the project has not been started or if the initial design style has not been approved.
  • No refunds: If the project has been completed and uploaded on the server.

Digital Marketing / SEO Services

  • Full refund: If the project has not been initiated.
  • No refunds: If the project/Service has been completed and in the middle Stage

Applicability of the Delivery Policy

NOTE: Mydaddyonline’s delivery commitment is subject to:

  • A project is not taken to be void unless the agreed upon payments are clear.
  • Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Mydaddyonline Pvt Ltd.
  • If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Mydaddyonline Pvt Ltd is not liable to follow its delivery or refund commitments.
  • There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

Mydaddyonline’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. Mydaddyonline Pvt Ltd is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Mydaddyonline Pvt Ltd in writing.

Processing of Refunds

The partial refunds will be processed and mailed within 90 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project.

The full refunds will be processed and mailed within 30 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project

Regular Review

You are requested to review this policy periodically. Your continued use of Mydaddyonline website after any new policy amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly email us at contact@mydaddyonline.com

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